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Terms and conditions


TERMS OF USE The owner of the website is SIA GRIMEX and the terms of use described below (hereinafter – Terms of Use) are applied to the website. If the pronouns “we”, “us”, “our” are used, they refer to SIA GRIMEX (registration number 54103105541, registered office – Mehanizacijas 4A, Limbazi, Latvia (hereinafter SIA GRIMEX). The website (hereinafter – the website or and the products offered for purchase on the website (hereinafter – the products) are intended only for users who have reached the age of 18. GRIMEX SIA entrusts the delivery of orders to a courier service. The ordered products are delivered to the address specified by the user. Before handing over the order to the buyer, the buyer is obliged to present an identity document to the courier. SIA GRIMEX reserves the right to limit the delivery of goods to certain geographical areas.
  1. The products sold on the website, including KIWI systems (KIWI device, charging device, USB cable, etc.) and related products (hereinafter – products), can only be purchased by a user who has reached the age of 18. When ordering goods, the user must ensure that the goods will not be used by persons who have not reached the age of 18. SIA GRIMEX reserves the right to change the product offer and withdraw individual products from sale at any time.
At the time of registration and use of the website, each user must confirm that he/she has reached the age of 18.
  1. Order
Before placing an order, it is necessary to confirm your acceptance of the terms of use. After the user has ordered the product, sends an electronic letter with information about the order and confirmation of receipt of the order from SIA GRIMEX. Before placing an order, the user must ensure that he has updated his address. In case of violation of the rules, SIA GRIMEX has the right to terminate the execution of the order and prohibit the user from using the website and block his account without any warnings.
  1. SIA GRIMEX strives to ensure optimal availability of the products offered on the website. In case an order is received for a product that is not for sale or in stock, the user will be sent a message from SIA GRIMEX about the delayed execution of the order or about the cancellation of the order or its part. In case of delay, the user can cancel his order.
  1. Products sold on are for personal use only. Resale of any items purchased on is strictly prohibited.
  1. All prices on are in Euro, including VAT.
  1. The user can pay remotely using electronic banking services (such services can be provided with the help of an intermediary). To use this payment method, the User must have concluded an agreement for electronic banking services with one of the banks listed on the website. After choosing the bank whose services you use, you will be directed to the page of the bank or intermediary. When paying for goods in this way, the User makes a payment in the electronic banking system according to his paid order. By confirming and paying for the selected items for the order to be processed. The user transfers money to the intermediary’s account. In this case, the responsibility for data security when paying with the User lies with the relevant bank, as all monetary transactions take place in the bank’s electronic banking system.
If the order has been paid for, if the order is canceled, if the Product cannot be delivered or the Product is returned for any reason, the price of the order or returned Product will be refunded to the same account from which the payment was made within 14 days.
  1. To ensure data security, SIA GRIMEX uses SSL coding (Secure Socket Layer), as well as other certified technologies and coding systems.
Supply of goods
  1. SIA GRIMEX reserves the right to limit the delivery of goods to certain geographical areas. In accordance with the general procedure, orders are delivered to the address specified in the order confirmation. If the goods cannot be delivered, the User is informed about it. If the courier is unable to deliver and communicate (by phone, SMS) with the User, the shipment is returned, and the User is informed that the Goods can be re-delivered within 2 working days. If the User does not accept the shipment during the second delivery, SIA GRIMEX or the courier service considers the order as terminated.
  1. During the delivery, upon arrival at your place, the courier checks the personal data of the recipient of the order. The courier will not deliver the order in cases where the person is under 18 years of age or the person who made the purchase and who receives the purchase do not match. In this case, the order is considered canceled (the money is returned).
  1. In the event that defective products are delivered, it is possible to return them and replace them with new ones free of charge. Except for cases where the user decides to use the legal right to protect his rights when buying a low-quality product. SIA GRIMEX does not assume responsibility for any losses, including, but not limited to, loss of income, loss of data, caused by improper or late delivery, due to:
  • Website disruptions caused by factors independent of SIA GRIMEX (for example, viruses, intentional actions of third parties or Users, problems related to the User’s information technology infrastructure, etc.);
  • incorrect delivery address or other data incorrectly specified by the User;
  • theft or other illegal activities of third parties;
  • circumstances of force majeure.
  1. As soon as the Product is delivered to the User, SIA GRIMEX does not assume any responsibility for the theft or illegal use of the Product. The User must ensure that the Product will not be used by minors under the age of 18.
Returning goods
  1. If the Goods are found to have manufacturing defects, they can be returned and replaced with new ones free of charge, unless the User chooses another remedy provided by law after purchasing a product of inadequate quality. When the Product (or part thereof) is replaced or repaired, the statutory conditions and the terms of the trade guarantee are not calculated from the beginning, which means that the new (repaired) Product may be subject to the continuous quality warranty period (that which was established for the original Product) . A product available in limited quantities may be replaced by a regular Product.
  1. The User, after purchasing any Product (of appropriate quality) on the Website, has the right to return it unused within 14 days without giving a reason for return (14-day period from the date the Product was delivered to the User). After this period, the Product cannot be returned.
  1. It is necessary to present the Product itself during the return (in the original packaging with all accessories and documents), as well as the purchase documents (receipt or invoice).
  1. In case of questions, please contact us by email at or by calling +371 6111 2462.
CHANGES TO THE RULES We may revise these Terms (including any other terms and notices posted on the Site) at any time in our sole discretion. We will notify you of changes if required by law. If you do not agree with the Terms (or cannot comply with them), You cannot purchase Products and use the services of